Returns, Refunds & Complaints Policy

Our Fresh Flowers Guarantee in Bellingham

At Bellingham Flowers, we pride ourselves on delivering only the freshest blooms to our valued customers in Bellingham and surrounding areas. As your trusted local florist, we are committed to ensuring each order meets the highest standards of quality, whether going to a household or a local business. Our Fresh Flowers Guarantee assures you that your floral arrangement will arrive in beautiful, vibrant condition and remain fresh within the stated freshness window.

Damaged-on-Arrival Policy

We take the utmost care in packaging and delivering our flowers to keep them pristine. However, if your order arrives damaged or not up to expectations, please inspect your flowers immediately upon delivery. Should you notice any visible damage or issues with freshness, kindly notify us within 24 hours of receiving your arrangement. Clear photographs of the damaged item may be requested to help us address your concern swiftly.

Freshness Window & Quality Commitment

Your satisfaction and the longevity of your flowers are very important to us. Bellingham Flowers guarantees that your blooms will remain fresh for at least five days from the date of delivery, provided they receive proper care (such as clean water and trimming stems). If you notice premature wilting or any signs that your flowers are not meeting this freshness standard within this time frame, please contact us with details and, if possible, a photo of your arrangement.

Refund and Replacement Options

We stand behind the quality of our floral arrangements. If your flowers arrive damaged, or you experience issues with freshness within the guaranteed window, you may request a replacement or a full refund. We offer the following resolution options depending on your situation:

• Replacement: We will prepare and deliver a new arrangement of equal or greater value at the earliest availability.
• Refund: If preferred, a full or partial refund will be offered, depending on the circumstances and extent of the issue.

To process either a refund or replacement, please provide your order details and a description of the problem when you get in touch.

Complaints Process

We value your feedback and are dedicated to providing outstanding service to all our customers in Bellingham and beyond. If you are dissatisfied with any aspect of your experience, we encourage you to share your concerns so we can improve. Please contact us with your order information, a description of your complaint, and any supporting photos if applicable. Our customer care team will review your complaint promptly and work towards a fair resolution—typically within two business days.

Your Trusted Local Bellingham Florist

Bellingham Flowers is honored to be a local florist for both residential and business customers in the Bellingham area. Our goal is to deliver fresh flowers and exceptional service with each order. Thank you for choosing us—we look forward to brightening your day with beautiful blooms. If you have any questions regarding our returns, refunds, or complaints procedures, please contact us and we will be happy to assist.